These General Terms and Conditions (hereinafter referred to as the “General Terms”) apply to the purchase contracts concluded at the online store, accessible via the direct link www.toleranca.eu/online-shop/ (hereinafter referred to as the “Online Store”) and to all related services provided by us. Purchase contacts are an agreement between you (hereinafter referred to as “You” or “Customer”) and Toleranca marketing d.o.o., Štihova 4, SI-1000 Ljubljana, Slovenia (hereinafter referred to as “Toleranca” or “Seller” or “We” or “Our”).
We reserve the right to modify and/or change these General Terms from time to time, and your continued use of the Online Store or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the General Terms have been changed. If you do not agree to any change to the General Terms then you must immediately stop using the Online Store.
INFORMATION ABOUT THE SELLER
Name of the company: Toleranca marketing d.o.o.
Address of the company: Štihova 4, SI-1000 Ljubljana, Slovenia
Email: natalija@toleranca.eu
VAT number: SI78162246
Registration number: 3870669000
Business bank account: SI566100 0001 2673 203
SWIFT BIC Code:
AVAILABILITY OF INFORMATION
The Seller undertakes to always provide You the following information:
- information on the identity of the merchant (in particular, the company and its registered office, as well as the registration number in which the company is registered);
- contact information that allows the user to communicate quickly and effectively with the Seller (email address, …);
- information on the essential characteristics of the product or the services offered by the Online Store, including post-sales services and guarantees;
- information on the accessibility of products or services offered by the Online Store;
- the terms and conditions of delivery of the products, the execution of the services, in particular, -the place and date of delivery;
- information on the payment method;
- data on the validity of offers in the Online Store;
- information on the deadline within which it is still possible to withdraw from the contract and the conditions of withdrawal;
- information on the possibility of returning products and whether this reimbursement costs the user;
- information on the user complaint procedure and contact details of the appropriate manager.
CONCLUSION OF THE CONTRACT
Your order will be placed by adding the product to your shopping cart and by clicking the button “Buy”. By placing the order you declare your binding will to acquire the goods. You will receive an acknowledgment of receipt immediately by email. After placing an order, You will receive an email from us acknowledging that We have received Your order. Please note that this does not mean that your order has been accepted. Your order is an offer to Us to buy a product. All orders are subject to acceptance by Us, and We will confirm such acceptance to You by sending you an email that confirms that the product is available for purchase in case of physical goods or download in case of digital goods, as applicable. The contract between us will only be formed when we send you the order confirmation. The contract will relate only to those products whose purchase or download we have confirmed in the order confirmation.
In regards to digital goods, You agree that we may begin the supply of digital goods not on a tangible medium before the end of the cancellation period and you acknowledge that you will lose your cancellation rights in relation to such digital content. You hereby request immediate performance of the contract in relation to digital goods and acknowledge that you will lose your right of withdrawal from the contract once the contract is fully performed.
PAYMENT METHODS
The payment for the purchase of the products from the Online Store may be made by credit card. The Customer may need to have a user account with the respective payment system provider.
PRICES
All prices in the Online Store are listed in EUR and include VAT unless explicitly stated otherwise. All store prices are the prices of the products and do not include shipping costs unless explicitly stated otherwise. All prices are valid only for orders placed in the Online Store. All prices apply at the time the order is placed and do not have a predefined validity, therefore they only apply to the respective changes.
When ordering goods from Online Store for delivery to some destinations, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by You; We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Despite the Seller’s efforts to provide the most accurate information possible, it may be that the price information is incorrect. In this case, the Seller agrees to allow the Customer to cancel the purchase and offer a solution that is beneficial to both parties.
DELIVERY OF PRINTED BOOKS
We will deliver the purchased products to you within the deadlines specified when placing the order.
If our supply of the products is delayed by an event outside our control then we will contact You as soon as possible to let you know and We will take steps to minimise the effect of the delay. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay You may contact us to end the agreement and receive a refund for any products that you have paid for but not received.
We are not responsible for any delays on the part of the contractual partners for the delivery or for any damage to the packaging. You should immediately inspect the received goods and in case of any physical damage, lack of any goods, or signs of being opened beforehand, immediately contact the contractual partner for the delivery in order to initiate the complaint procedure with the delivery service.
CANCELLATION POLICY/RIGHT OF WITHDRAWAL
CANCELLATION BY YOU
- A) RIGHT OF WITHDRAWAL WHEN ORDERING PRINTED BOOKS RIGHT OF WITHDRAWAL
You have the right to withdraw from this agreement within 14 days without providing any reason. The withdrawal period will expire after 14 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the products. To exercise Your right to withdraw, You must inform Us of Your decision to withdraw from this contract by an unequivocal statement (a letter sent by post or e-mail). To meet the withdrawal deadline, it is sufficient to send the communication concerning Your exercise of the right to withdrawal to natalija@toleranca.eu before the withdrawal period has expired (name and date of the order included).
EFFECTS OF WITHDRAWAL
If You withdraw from this contract, We shall reimburse to You all payments received from You, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which We are informed about Your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as You used for the initial transaction unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement. We may withhold reimbursement until We have received the products back or You have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the products or hand them over to Us without undue delay and in any event not later than 14 days from the day on which You communicate Your withdrawal from this contract to the following address: Toleranca marketing d.o.o., Štihova 4, SI-1000 Ljubljana, Slovenia by registered mail. The deadline is met if You send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal within 14 days without providing any reason shall be applicable only to consumers (natural persons).
When returning the products, a copy of the invoice and cancellation form shall be sent to the Seller by email at natalija@toleranca.eu. You may use the cancellation form provided herein, but you are not obliged to do so.
- The Seller is not responsible for any damage during the delivery.
- The Seller is not obliged to accept packages with postage not paid.
COMPLAINTS AND DISPUTES
The Seller follows the applicable consumer protection regulations. The Seller has an effective customer support system for resolving complaints and employs a person that can be contacted by Customer via e-mail in case any issues occur. In case of issues or a wish to appeal the Customer can contact the Seller via the email address natalija@toleranca.eu. The complaint processing procedure is confidential.
The Seller will confirm that the complaint has been received within eight working days and the guarantee claim will be resolved within the statutory deadline. The Seller will strive to resolve any dispute under mutually agreed conditions. If a mutually agreed upon solution can not be reached, all disputes between the Seller and Customer will fall under the jurisdiction of the appropriate court. These General Terms and all disputes between the Seller and Customer fall under the jurisdiction of Slovenian law.
OUT-OF-COURT DISPUTE RESOLUTION
In accordance with legal norms, Toleranca does not recognize the authority of any out-of-court provider for settling disputes, launched by the Customer. In the event that the Customer is not satisfied with the resolution of the complaint, they can, in accordance with applicable legislation, file to initiate the procedure of out-of-court settlement of a specific consumer dispute through the European Commission for Online Dispute Resolution.
The Customer can also decide to file a lawsuit with the competent court according to the Customer permanent address.
LIMITATION OF LIABILITY
The Seller makes every effort to ensure that up-to-date and correct information appears in the Online Store. Product properties, delivery times or prices can change so rapidly, that the Seller fails to correct the published data in a timely manner. In such case, the Seller will inform the Customer of the changes and allow the Customer to cancel the order or replace the ordered product.
Although the Seller attempts to provide accurate images of the products sold in the online store, all images should be considered symbolic. Images do not guarantee the properties of products featured.
FORCE MAJEURE
Toleranca shall have no liability to You for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
PRIVACY POLICY
The Seller attaches great importance to the protection and safety of the Customer’s personal data. All the relevant information is contained in Our Privacy Policy as amended from time to time, which is part of these General Terms.
GOVERNING LAW AND JURISDICTION
These General Terms shall be governed by the laws of the Republic of Slovenia, without recourse to the UN Convention of Contracts for the International Sale of Goods. If the Customer is a trader or a legal person under public law, the exclusive place of jurisdiction for any disputes arising out of this contract shall be Ljubljana, Slovenia.
CONTACT INFORMATION
In case you need any information or assistance with the online quotation, ordering, delivery, use of the Online Store, or return of goods, please do not hesitate to contact us at natalija@toleranca.eu.
TOLERANCA MARKETING, MAY 2021